NOC 6552 – Other customer and information services representatives

 

  • accounts information clerk
  • adjustment clerk
  • automobile dealerships service representative
  • bill complaints investigator
  • bus information clerk
  • bus schedule information clerk
  • bus service information clerk
  • business office service representative – telecommunications
  • call centre agent – customer service
  • client service clerk
  • compensation agent
  • complaints adjuster
  • complaints clerk – customer service
  • complaints clerk – telephone system
  • complaints specialist – customer service
  • contact centre agent – customer service
  • counter enquiries clerk
  • courtesy desk clerk
  • customer information service clerk – insurance
  • customer information service representative – retail
  • customer relations clerk
  • customer satisfaction representative
  • customer service adviser
  • customer service agent
  • customer service assistant
  • customer service clerk
  • customer service monitor – telephone system
  • customer service operator – telephone system
  • customer service representative – call centre
  • customer service representative – insurance
  • department store information clerk
  • enquiries clerk
  • express and freight information clerk
  • hospital information clerk
  • hotel information clerk – contact centre
  • inbound customer service representative – contact centre
  • information clerk – customer service
  • kiosk information clerk
  • lost claims clerk
  • lost or damaged goods claim clerk
  • lost-and-found clerk
  • lost-and-found desk clerk
  • maintenance service clerk
  • merchandise exchange clerk
  • order clerk – customer services
  • order desk agent
  • outbound customer service representative – contact centre
  • price information clerk
  • public relations clerk
  • road transport terminal attendant
  • route supply and return clerk
  • service adviser
  • service advisor – auto repair
  • service consultant – auto repair
  • service writer – auto repair
  • supply and return clerk
  • telephone enquiries clerk
  • tourist booth attendant
  • tourist information clerk
  • tourist information office attendant
  • tourist information officer

Job Duties

The following is a summary of main duties for some occupations in this unit group:
Customer service representatives in retail establishments

  • Answer, in person or on the phone, enquiries from customers
  • Investigate complaints regarding the establishment’s goods, services and policies
  • Arrange for refunds, exchange and credit for returned merchandise
  • Receive account payments
  • Receive credit and employment applications.

Contact centre agents

  • Take customer orders for goods or services
  • Promote goods or services
  • Respond to enquiries and emergencies
  • Investigate complaints and update accounts.

Customer service representatives in insurance, telecommunication, utility and similar companies

  • Explain the type and cost of services offered
  • Order services
  • Provide information about claims or accounts
  • Update accounts, initiate billing and process claim payments, and receive payment for services.

Information services representatives

  • Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Employment Requirements

  • Completion of secondary school is usually required.
  • Completion of some college or other post-secondary programs may be required.
  • Clerical or sales experience may be required.

Additional Information

  • Progression to supervisory positions is possible with experience.

Exclusions

  • Customer and information services supervisors (6314)
  • Customer service representatives in banks and other financial institutions (in 6551 Customer services representatives – financial institutions)
  • Receptionists (1414)
  • Retail salespersons (6421)
  • Ticket and information clerks (except airline) (in 6524 Ground and water transport ticket agents, cargo service representatives and related clerks)
  • Airline ticket and service agents (6523)

Back to Find your NOC

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