NOC 6314 – Customer and information services supervisors
All Examples NOC 6314 – Customer and information services supervisors
call centre supervisor
contact centre supervisor
current accounts supervisor
customer accounts supervisor
customer service clerks supervisor
customer service representatives supervisor – financial services
customer service supervisor (except financial services)
information clerks supervisor
safety deposit box supervisor
savings accounts supervisor
savings and credit service supervisor
supervisor, call centre agents
supervisor, customer service clerks
supervisor, customer service representatives
supervisor, customer service representatives – financial services
supervisor, information clerks
Supervisors in this unit group perform some or all of the following duties:
Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
Examine and verify accuracy of work and authorize routine deposits and withdrawals
Establish work schedules and procedures and co-ordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Identify training needs and train workers in job duties and company policies
Requisition supplies and materials
Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
May perform the same duties as workers supervised.
Experience in the occupation supervised is required.
Completion of college or industry courses related to financial or customer services may be required.
Banking, credit and other investment managers (0122)
Other business services managers (0125)
Retail and wholesale trade managers (0621)
Retail sales supervisors (6211)
Supervisors, finance and insurance office workers (1212)
Supervisors of airline and railway customer service agents (in 6313 Accommodation, travel, tourism and related services supervisors)
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