Home / Canada Immigration / NOC 6314 – Customer and information services supervisors

  NOC 6314 – Customer and information services supervisors

To apply under NOC-6314 National Occupation Classification you must follow the roles and responsibilities of Customer and information services supervisors.

Required roles and responsibilities:-

Customer and information services supervisors perform some or all of the following duties:

  • Co-ordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
  • Examine and verify accuracy of work and authorize routine deposits and withdrawals
  • Establish work schedules and procedures and co-ordinate activities with other work units or departments
  • Resolve work-related problems and prepare and submit progress and other reports
  • Identify training needs and train workers in job duties and company policies
  • Requisition supplies and materials
  • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
  • May perform the same duties as workers supervised.

You can also see the required titles to apply as a Customer and information services supervisors. 

NOC 6314 – Customer and information services supervisors: example titles.

  • accounts supervisor
  • call centre supervisor
  • contact centre supervisor
  • current accounts supervisor
  • customer accounts supervisor
  • customer service clerks supervisor
  • customer service representatives supervisor – financial services
  • customer service supervisor (except financial services)
  • information clerks supervisor
  • safety deposit box supervisor
  • savings accounts supervisor
  • savings and credit service supervisor
  • savings supervisor
  • supervisor, accounts
  • supervisor, call centre agents
  • supervisor, customer service clerks
  • supervisor, customer service representatives
  • supervisor, customer service representatives – financial services
  • supervisor, information clerks
  • supervisor, tellers
  • tellers supervisor

Employment Requirements

  • Experience in the occupation supervised is required.
  • Completion of college or industry courses related to financial or customer services may be required.

Exclusions

  • Banking, credit and other investment managers (0122)
  • Other business services managers (0125)
  • Retail and wholesale trade managers (0621)
  • Retail sales supervisors (6211)
  • Supervisors, finance and insurance office workers (1212)
  • Supervisors of airline and railway customer service agents (in 6313 Accommodation, travel, tourism and related services supervisors)

Back to Find your NOC

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