NOC 1525 – Dispatchers


  • 911 dispatcher
  • airline radio operator
  • alarm system dispatcher
  • alarm system operator
  • ambulance dispatcher
  • boat dispatcher
  • car assignments clerk
  • coal mine car dispatcher
  • communications officer – emergency services
  • communications specialist dispatcher
  • drilling rig radio operator
  • emergency medical dispatcher
  • emergency services dispatcher
  • emergency vehicle dispatcher
  • fire alarm operator
  • fire department dispatcher
  • gas service crew dispatcher
  • highway radio-telephone operator
  • inbound/outbound freight co-ordinator
  • mail service dispatcher
  • maintenance services dispatcher
  • mine dispatcher
  • mobile equipment dispatcher
  • monitoring station operator
  • motor vehicle dispatcher
  • newspaper dispatcher
  • oil well service dispatcher
  • pilot services dispatcher
  • plant dispatcher
  • police department dispatcher
  • protective signal operator
  • radio dispatcher
  • radio operator
  • radio-telephone operator
  • service dispatcher
  • taxi dispatcher
  • telecommunications operator
  • tow truck dispatcher
  • troubleshooting services dispatcher
  • truck dispatcher
  • tugboat dispatcher
  • utilities maintenance crew dispatcher
  • water service dispatcher
  • yard clerk

Job Duties

Dispatchers perform some or all of the following duties:

  • Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
  • Process and transmit information and instructions to co-ordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
  • Dispatch personnel according to written schedules and work orders, or as required by emergency situations
  • Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
  • Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
  • Monitor personnel workloads and locations
  • Maintain vehicle operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
  • Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.

Employment Requirements

  • Completion of secondary school is required.
  • Police and emergency dispatchers are required to complete formal on-the-job training. Other dispatchers usually undergo some informal on-the-job training.
  • Police and emergency dispatchers and other radio operators usually require provincial radio operator’s certificates.


  • Air traffic controllers and related occupations (2272)
  • Bus dispatchers (in 7305 Supervisors, motor transport and other ground transit operators)
  • Railway traffic controllers and marine traffic regulators (2275)
  • Supervisors of dispatchers (in 1215 Supervisors, supply chain, tracking and scheduling co-ordination occupations)

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