NOC 1435 – Collectors

 

  • advertising collector
  • bill collector
  • claims collector
  • collection agent (except taxation)
  • collection clerk
  • collection officer (except taxation)
  • collections investigation officer
  • collector
  • credit and collection clerk
  • financial collector
  • inspector and bill collector – electric power company
  • inspector and bill collector – gas company
  • instalment collector
  • insurance premium collector
  • loan collector
  • locator – collection
  • skip tracer – collection

Job Duties

Collectors perform some or all of the following duties:

  • Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
  • Resolve collection issues by making payment arrangements by telephone or visit to debtor
  • Recommend further action or discontinuation of service in cases where payment is not forthcoming
  • Trace and locate debtors, and may contact debtors’ friends, neighbours, relatives and employers to obtain information
  • Answer correspondence, prepare reports and maintain records and files related to collection work
  • May work with on-line accounts and systems.

Employment Requirements

  • Completion of secondary school is required.
  • A business college diploma may be required.
  • A period of on-the-job training is often provided for collection clerks and collection officers.
  • A collections licence issued by the province or territory of employment is usually required.

Additional Information

  • Progression to senior or supervisory positions is possible with experience.

Exclusions

  • Accounts receivable clerks (in 1431 Accounting and related clerks)
  • Collections supervisors (in 1212 Supervisors, finance and insurance office workers)
  • Tax collection officers (in 1228 Employment insurance, immigration, border services and revenue officers)

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