NOC 1411 – General office support workers

 

  • address forms clerk
  • administrative clerk
  • aircraft records clerk
  • auction clerk
  • bill sorter
  • broadcast clerk
  • bus terminal clerk
  • card filer
  • classification clerk
  • clerical assistant
  • clerk-stenographer
  • correspondence filing clerk
  • course co-ordinator
  • CPIC operator
  • credit card authorization clerk
  • criminal records clerk
  • dietetics office clerk – hospital
  • documents clerk
  • drawings filing clerk
  • file and classification clerk
  • file clerk
  • filing clerk
  • film filing clerk
  • float clerk
  • general office clerk
  • general office worker
  • grain quotations board marker
  • health information clerk
  • health records clerk
  • hospital records clerk
  • information and records clerk
  • junior office clerk
  • mail order clerk
  • mail order filler
  • map clerk
  • medical records clerk
  • meter records clerk
  • municipal office clerk
  • office administration clerk
  • office assistant
  • office clerk
  • office machine operator
  • order transcriber
  • personnel scheduling clerk
  • plate filing clerk
  • police station clerk
  • program and service delivery clerk – government services
  • records classification clerk
  • records clerk
  • records filing-system clerk
  • records management clerk
  • records support clerk
  • relief clerk
  • road clerk
  • road maintenance clerk
  • subscription clerk
  • technical records clerk
  • ticket preparer – manufacturing
  • typist
  • unit clerk
  • utilities clerk
  • utility clerk
  • ward clerk – hospital
  • warranty clerk
  • word processor clerk

Job Duties

General office support workers perform some or all of the following duties:

  • Prepare correspondence, reports, statements, forms, presentations, applications and other documents from notes or dictaphone
  • Respond to telephone, in person or electronic enquiries or forward to appropriate person
  • Provide general information to staff, clients and the public regarding company or program rules, regulations and procedures
  • Photocopy and collate documents for distribution, mailing and filing
  • Sort and file documents according to established filing systems, locate and retrieve documents from files as requested and maintain records of filed and removed materials
  • Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
  • Process incoming and outgoing mail, manually or electronically
  • Send and receive messages and documents using fax machine or electronic mail
  • Assist with administrative procedures such as budget submissions, contracts administration and work schedules
  • Maintain inventory of office supplies, order supplies as required and arrange for servicing of office equipment
  • May perform basic bookkeeping tasks such as preparing invoices and bank deposits
  • May sort, process and verify receipts, expenditures, forms and other documents
  • May organize the flow of work for other office support workers.

Employment Requirements

  • Completion of secondary school is usually required.
  • Completion of secondary school or college business or commercial courses is usually required.

Additional Information

  • Progression to supervisory or office management positions is possible with experience.
  • Progression to officer level positions is possible with additional training and experience.

Exclusions

  • Accounting and related clerks (1431)
  • Administrative assistants (1241)
  • Administrative officers (1221)
  • Court clerks (1416)
  • Data entry clerks (1422)
  • Personnel clerks (1415)
  • Receptionists (1414)
  • Records management technicians (1253)
  • Supervisors, general office and administrative support workers (1211)

Back to Find your NOC

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